Shipping policy

Shipping Policy

All orders are processed and shipped from the United States unless otherwise stated.

 

Processing Time

 

Orders are typically processed within 3–7 business days.

Please note that processing times may be longer during high-volume periods, launches, or holidays.

For made-to-order or limited pieces, processing times may vary and will be clearly noted on the product page.

Shipping Methods & Rates

Shipping rates and available delivery options are calculated at checkout based on destination and order size.

 

Once an order has shipped, a confirmation email with tracking information will be sent when available.

Domestic Shipping

Domestic orders are shipped via standard carriers. Delivery times are estimates and may vary depending on location and carrier conditions.

 

International Shipping

International shipping is available to select destinations.

 

Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These fees are not included in the purchase price or shipping cost and are outside of our control.

Delays

Andrea Sterling is not responsible for delays caused by carriers, customs processing, weather conditions, or other circumstances beyond our control.

 

Address Accuracy

Please ensure all shipping information is correct at checkout.

 

Andrea Sterling is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

 

Once an order has been handed off to the carrier, responsibility for delivery lies with the carrier.

 

If a package is lost or arrives damaged, please contact the carrier directly using the provided tracking information.

For additional assistance, you may contact us at andrea@andrea-sterling.com within a reasonable timeframe.